Returns & Exchanges

If you receive a damaged or defective item, contact a Customer Service Representative within 10 days of delivery at info@qivarointernational.com

Please supply the customer service agent with your order number and product name from the original confirmation e-mail.

The customer service agent will also need your e-mail address and phone number. QIVARO is committed to make every reasonable effort to replace the item in a timely manner.

The item must be returned, unused, and in original boxes if applicable, to ensure credit or exchanges.

If you receive a damaged product, you must be able to provide us with a photo of the damaged product, so that we can file a claim. If you cannot provide us with a photo or other proof of the damage, we may not be able to offer you a refund or replacement for your product.

We do not accept returns or refunds on products that have been opened and/or used. Some sale items are short-dated or may have been discontinued by the manufacturer. You will be notified if a product is short dated, but not necessarily if it has been discontinued.

Refunds are only permitted within 30 days after purchase.  Refunds are only if the product is defective or damaged.  Once bottle is opened refunds will not be allowed.